The Patient Experience

At Mary and Main, promoting the health, safety and wellbeing of our patients has always been our number one priority. By connecting with our patients through providing safe, premium quality products while exemplifying unmatched compassion, we are changing the patient experience from beginning to end. Mary and Main believes in serving all medical patients who are suffering from a number of chronic debilitating illnesses. We also strive to be active agents within our community through social action, cannabis education, and philanthropy to further educate others on the benefits of this alternative medicinal approach to health.

The Process 

For those who are curious about the dispensary and patient experience, we have broken down how the process works and what to expect. 

New patients who visit the store are asked to present a Maryland ID as well as the certification form the state registered with a doctor. From there, patients will fill out basic intake paperwork with contact information, medical history, and consumption guidelines. Next, patients will meet with a dispensary agent to discuss ailments and their goals with using cannabis. The patient and agent will work together to find the best products to fit any needs. It is important to note that a doctor will only give you a recommendation to use cannabis, it isn’t until you visit a dispensary that an agent will be able to help you find products that are best fit for you. 

Common Ailments 

We are always learning more and more about the medical uses for cannabis, however we have broken down a list of common ailments that we treat most at Mary and Main. Patients who come into the store are most commonly looking to treat chronic pain. Chronic pain can consist of a multitude of things and can have many sources. Patients and a dispensary agent will be able to take a deep dive into their chronic pain and then recommend an appropriate product. Some other common ailments that are treated in the store include depression, anxiety, cancer treatment management, HIV, Multiple Sclerosis, high blood pressure, diabetes and more. 

Usage and Impact

Many patients will have questions about how cannabis works for different ailments and the dispensary agent will be able to assist everyone individually and answer any questions. To put it simply, the efficacy of using medical marijuana to manage pain is due to the endocannabinoid properties found in the plant, which is thought to play a key role in how the body regulates and manages pain. As research continues, the current findings are good indicators that medical marijuana holds the potential to continue lowering opioid usage in North America. 

Above anything else, Mary and Main aims to continuously understand the needs and desires of our patients so that we can offer them the most comfortable, pleasant and safe experience while always operating within the laws and regulations of the state.


To learn more about the patient experience from the experts themselves. Please check out the video below: 


Mary and Main offer the best products alongside exceptional customer service. Our qualified professionals will work with you to help decide how to treat the challenges you face while offering education and solutions specific to your needs. We are here to help you. Call us to find out how to get started.

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